What you'll walk away with: the ability to classify any training request by its true moment of need — and know when to build support instead of a course.
Gottfredson & Mosher's 5 Moments of Need
Moment 1
New
Learning something for the first time
Moment 2
More
Deepening or expanding existing knowledge
Moment 3
Apply
Doing the task and needing support now
Moment 4
Solve
Something has broken or gone wrong
Moment 5
Change
Adapting to new processes or conditions
Pick one!
Most training only addresses moments 1 and 2. Each block below covers a different aspect of the framework — and shows what kind of asset serves it best.